平安外呼系统

2025-08-15 13:58:48 +08:00
parent 77e8748d2c
commit 4651bae2ef
25 changed files with 1043 additions and 184 deletions
@@ -23,6 +23,7 @@ class CallOut
 //    测试环境：
 //    汽车之家外呼接口(互联网主线): http://202.105.128.251:18081/bas_car_home_ping_tai/car/v1/call
 //    汽车之家外呼接口(互联网备线): http://218.18.234.155:18081/bas_car_home_ping_tai/car/v1/call
+    private $logDir = 'carHome';

    public function __construct()
    {
@@ -34,30 +35,41 @@ class CallOut
        }
    }

-    public function call()
+    public function call($orderId, $requestId, $agentPhoneNo, $customerPhoneNo, $agentId = '', $agentUm = '', $pushUrl = '')
    {
+        $logPath = 'call.log';
        try {
-            $agentPhoneNo = '18350451617';
-            $customerPhoneNo = '13365081602';
+//            $agentPhoneNo = '18350451617';
+//            $customerPhoneNo = '13365081602';
+            debug_log("加密前手机号:" . json_encode(['agentPhoneNo' => $agentPhoneNo, 'customerPhoneNo' => $customerPhoneNo]), $logPath, $this->logDir);
            $enAgentPhoneNo = $this->aesEcbPkcs5Encrypt($agentPhoneNo, $this->aesKey);
            $enCustomerPhoneNo = $this->aesEcbPkcs5Encrypt($customerPhoneNo, $this->aesKey);
            $params = [
-                'orderId' => md5(time()), //必选 String 订单号
+                'orderId' => $orderId, //必选 String 订单号
                'agentPhoneNo' => $enAgentPhoneNo, //必选 String 坐席分机。坐席分机如采用AES加密，汽车之家系统传加密后的号码
                'customerPhoneNo' => $enCustomerPhoneNo, //必选 String 客户手机号码。加密规则与坐席分机一致
-//                'agentId' => '', //备选 String 坐席工号(汽车之家上报开通的中兴平台唯一cti号码)
-//                'agentUm' => '', //备选 String 坐席Um(汽车之家人员um账号)
                'displayedPhoneNo' => '0', //必选 String 外显号码(传“0”和空值均为云中继外显)
            ];
+            $agentId && $params['agentId'] = $agentId; //备选 String 坐席工号(汽车之家上报开通的中兴平台唯一cti号码)
+            $agentUm && $params['agentUm'] = $agentUm; //备选 String 坐席Um(汽车之家人员um账号)
+            $pushUrl && $params['pushUrl'] = $pushUrl; //如果有传此字段，那么推送话单数据，就推到这里
            $reqParams = [
                'ctiType' => $this->ctiType,
-                'requestId' => time(),
+                'requestId' => $requestId,
                'para' => $params
            ];
-            $req = $this->send($this->baseUrl, $reqParams, self::METHOD_POST);
-            print_r($req);
+            debug_log("请求参数:" . json_encode($reqParams, JSON_UNESCAPED_UNICODE), $logPath, $this->logDir);
+            list($req, $header, $httpStatus) = $this->send($this->baseUrl, $reqParams, self::METHOD_POST);
+            debug_log("响应状态码:" . $httpStatus, $logPath, $this->logDir);
+            debug_log("响应结果:" . $req, $logPath, $this->logDir);
+            $reqArr = json_decode($req, true);
+            if (isset($reqArr['code']) && intval($reqArr['code']) == 200) {
+                return new Myresponse(EXIT_SUCCESS, '操作成功', $reqArr);
+            } else {
+                throw new Exception($reqArr['msg']);
+            }
        } catch (\Exception $e) {
-
+            return new MyResponse(EXIT_ERROR, $e->getMessage());
        }
    }

@@ -0,0 +1,224 @@
+<?php
+defined('BASEPATH') or exit('No direct script access allowed');
+
+use GuzzleHttp\Client;
+use GuzzleHttp\Exception\GuzzleException;
+
+/**
+ * 汽车之家外呼接口(小程序)
+ */
+class CallOutWechat
+{
+    const METHOD_GET = 'GET';
+    const METHOD_POST = 'POST';
+
+    protected $baseUrl = ''; //正式接口地址
+    protected $aesKey = 'Crm0123456Abcdef'; //AES秘钥
+    protected $iv = 'Crm0123456Abcdef';
+    protected $belongPool;
+    protected $useName = 'carhome';
+    protected $password = 'Yzy@95511';
+    protected $ci;
+    protected $redis;
+    private $logDir = 'carHome';
+    const LOGIN_URL = 'login'; //登录接口
+    const OUT_BOUND_URL = 'call/v1.0/outbound'; //双呼接口
+    const BIND_URL = 'call/v1.0/bind'; //单呼接口
+    const GET_AUDIO_URL = 'call/v1.0/getAudio?reckeystr=%s'; //获取音频接口
+    const SUCCESS_CODE = 200;//接口成功返回码
+
+    public function __construct()
+    {
+        $this->ci = &get_instance();
+        if (!is_product()) { //测试环境
+            $this->baseUrl = 'http://61.144.161.163:18098/crm-api/';
+            $this->belongPool = 2;
+        }
+        $this->ci->load->library('myResponse');
+        $this->redis = &load_cache();
+    }
+
+    /**
+     * 获取token
+     * @return MyResponse
+     */
+    public function getToken()
+    {
+        try {
+            $cKey = "AUTO_OUT_CALL_TOKEN";
+            $token = $this->redis->get($cKey);
+            if (!$token) {
+                $url = $this->baseUrl . self::LOGIN_URL;
+                $enPassword = $this->encryption($this->password);
+                $data = [
+                    'username' => $this->useName,
+                    'password' => $enPassword,
+                ];
+                list($req, $code) = $this->send($url, $data, self::METHOD_POST, false);
+                if (!$code || $code != 200) {
+                    throw new Exception($req);
+                }
+                $reqData = json_decode($req, true);
+                if ($reqData['code'] != self::SUCCESS_CODE) {
+                    throw new Exception($req['msg'] ?: '获取token失败');
+                }
+                $expires = (int)($reqData['expires'] / 1000);
+                $timeOut = $expires - time();
+                $token = $reqData['token'];
+                $this->redis->save($cKey, $token, $timeOut);
+            }
+            return new MyRESPONSE(EXIT_SUCCESS, '提交成功', ['token' => $token]);
+        } catch (Exception $e) {
+            return new MyResponse(EXIT_ERROR, $e->getMessage());
+        }
+    }
+
+    public function outBind($requestId, $orderId, $agentPhoneNo, $customerPhoneNo, $callBackPhoneNo = '', $callbackTime = 5)
+    {
+        try {
+            $url = $this->baseUrl . self::OUT_BOUND_URL;
+            $enAgentPhoneNo = $this->encryption($agentPhoneNo);
+            $enCustomerPhoneNo = $this->encryption($customerPhoneNo);
+            $reqData = [
+                'requestId' => $requestId,
+                'para' => [
+                    //订单号（通话唯一标识，外呼结果回传）
+                    'orderId' => $orderId,
+                    //agentPhoneNo 为坐席分机，可传坐席接听手机号码或者固话。坐席分机如采用 AES 加密，调用系统传加密后的号码
+                    'agentPhoneNo' => $enAgentPhoneNo,
+                    //回呼号码，客户回拨到号码，为空则回到坐席号码，加密规则与坐席分机一致
+                    'callBackPhoneNo' => $callBackPhoneNo,
+                    //客户号码，加密规则与坐席分机一致
+                    'customerPhoneNo' => $enCustomerPhoneNo,
+                    //坐席工号（无坐席可以为空）
+                    'agentId' => '',
+                    //外显类型（根据号码情况传） 0：云中继，固话外显 1：手机号外显
+                    'displayedPhoneNo' => '0',
+                    //int 平台分配
+                    'belongPool' => $this->belongPool,
+                    //int 回拨绑定时长（分钟）
+                    'callbackTime' => $callbackTime,
+                ]
+            ];
+            list($req, $code) = $this->send($url, $reqData, self::METHOD_POST);
+            if ($code != 200) {
+                throw new Exception($req);
+            }
+            $reqData = json_decode($req, true);
+            if ($reqData['code'] != self::SUCCESS_CODE) {
+                throw new Exception($req['msg'] ?: '绑定失败');
+            }
+            return new MyRESPONSE(EXIT_SUCCESS, '提交成功');
+        } catch (Exception $e) {
+            return new MyResponse(EXIT_ERROR, $e->getMessage());
+        }
+    }
+
+    /**
+     * 单呼绑定
+     * @return MyResponse
+     */
+    public function bind($requestId, $orderId, $agentPhoneNo, $customerPhoneNo, $callBackPhoneNo = '', $callTime = 5, $callbackTime = 5)
+    {
+        try {
+            $url = $this->baseUrl . self::BIND_URL;
+            $enAgentPhoneNo = $this->encryption($agentPhoneNo);
+            $enCustomerPhoneNo = $this->encryption($customerPhoneNo);
+            $reqData = [
+                'requestId' => $requestId,
+                'para' => [
+                    //订单号（通话唯一标识，外呼结果回传）
+                    'orderId' => $orderId,
+                    //agentPhoneNo 为坐席分机，可传坐席接听手机号码或者固话。坐席分机如采用 AES 加密，调用系统传加密后的号码
+                    'agentPhoneNo' => $enAgentPhoneNo,
+                    //回呼号码，客户回拨到号码，为空则回到坐席号码，加密规则与坐席分机一致
+                    'callBackPhoneNo' => $callBackPhoneNo,
+                    //客户号码，加密规则与坐席分机一致
+                    'customerPhoneNo' => $enCustomerPhoneNo,
+                    //坐席工号（无坐席可以为空）
+                    'agentId' => '',
+                    //外显类型（根据号码情况传） 0：云中继，固话外显 1：手机号外显
+                    'displayedPhoneNo' => '0',
+                    //int 平台分配
+                    'belongPool' => $this->belongPool,
+                    //int 外呼绑定时长（分钟）
+                    'callTime' => $callTime,
+                    //int 回拨绑定时长（分钟）
+                    'callbackTime' => $callbackTime,
+                ]
+            ];
+            list($req, $code) = $this->send($url, $reqData, self::METHOD_POST);
+            if ($code != 200) {
+                throw new Exception($req);
+            }
+            $reqData = json_decode($req, true);
+            if ($reqData['code'] != self::SUCCESS_CODE) {
+                throw new Exception($req['msg'] ?: '绑定失败');
+            }
+            return new MyRESPONSE(EXIT_SUCCESS, '提交成功', $reqData['data']);
+        } catch (Exception $e) {
+            return new MyResponse(EXIT_ERROR, $e->getMessage());
+        }
+    }
+
+    public function getAudio($recKeyStr)
+    {
+        try {
+            $url = $this->baseUrl . sprintf(self::GET_AUDIO_URL, $recKeyStr);
+            list($req, $code) = $this->send($url, [], self::METHOD_GET, true, false);
+            return new MyRESPONSE(EXIT_SUCCESS, '提交成功', $req);
+        } catch (Exception $e) {
+            var_dump($e);
+            return new MyResponse(EXIT_ERROR, $e->getMessage());
+        }
+    }
+
+    /**
+     * 加密
+     *
+     * @param string $data
+     * @return string
+     */
+    public function encryption($data)
+    {
+        $encrypted = openssl_encrypt($data, 'AES-128-CBC', $this->aesKey, OPENSSL_RAW_DATA, $this->iv);
+        // 转换为16进制表示
+        return bin2hex($encrypted);
+    }
+
+
+    public function send($url, $data = [], $type = self::METHOD_GET, $needToken = true, $saveLog = true)
+    {
+        $logPath = "callOutWechatSend.log";
+        try {
+            $headers = [
+                'Content-Type' => 'application/json'
+            ];
+            if ($needToken) {
+                $tokenReq = $this->getToken();
+                if (!$tokenReq->isSuccess()) {
+                    throw new Exception($tokenReq->getMessage());
+                }
+                $headers['Authorization'] = 'Bearer ' . $tokenReq->getData()['token'];
+            }
+            $options = [
+                'headers' => $headers,
+            ];
+            if ($data) {
+                $options['json'] = $data;
+            }
+            $client = new Client();
+            debug_log("请求地址: {$url}", $logPath, $this->logDir);
+            debug_log("请求参数:" . json_encode($data, JSON_UNESCAPED_UNICODE), $logPath, $this->logDir);
+            $response = $client->request($type, $url, $options);
+            $responseContent = $response->getBody()->getContents();
+            if ($saveLog) {
+                debug_log("返回结果:" . $responseContent, $logPath, $this->logDir);
+            }
+            return [$responseContent, $response->getStatusCode()];
+        } catch (Exception $e) {
+            debug_log($e->getMessage(), $logPath, $this->logDir);
+            return [$e->getMessage(), 0];
+        }
+    }
+}