admin/spacestation
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

平安外呼系统

Browse Source
This commit is contained in:
lcc
2025-08-15 13:58:48 +08:00
parent 77e8748d2c
commit 4651bae2ef
25 changed files with 1043 additions and 184 deletions
Download Patch File Download Diff File Expand all files Collapse all files
admin/controllers/Common.php
+71 -36
View File
@@ -839,6 +839,9 @@ class Common extends CI_Controller
*/
public function bind_mobile()
{
$this->load->helper('order');
$this->load->model('receiver/receiver_call_wechat_model', 'callWechat');
$this->load->library('carHome/callOutWechat');
$this->load->model('sys/sys_admin_model');
$this->load->model('sys/sys_yx_mobiles_model');
$params = $this->input->get();
@@ -851,57 +854,89 @@ class Common extends CI_Controller
if ($type == 'clues') {
$this->load->model('receiver/receiver_clues_model', 'mdClues');
$re = $this->mdClues->get(array('id' => $id));
$orderId = $re['sid'];
$cfId = $re['id'];
$cfType = Receiver_call_wechat_model::CF_TYPE_CLUE;
} else if ($type == 'customer') {
$this->load->model('receiver/receiver_customers_model', 'mdCustomers');
$re = $this->mdCustomers->get(array('id' => $id));
$orderId = $re['cid'];
$cfId = $re['id'];
$cfType = Receiver_call_wechat_model::CF_TYPE_CUSTOMERS;
} else {
return $this->show_json(SYS_CODE_FAIL, '参数错误！');
}
if (!$re['mobile']) {
return $this->show_json(SYS_CODE_FAIL, '手机不存在！');
}
$user = $this->sys_admin_model->get(['id' => $this->uid]);
$user_mobile = $user['mobile'];
if (!$user_mobile) {
return $this->show_json(SYS_CODE_FAIL, '管理员未设置手机号');
}
$mobile = $re['mobile'];
$callOutWechat = new CallOutWechat();
$cityId = $re['city_id'] ?: 350200;
$requestId = create_order_no($cityId, 'licheb');
$req = $callOutWechat->outBind($requestId, $orderId, $user_mobile, $mobile);
if (!$req->isSuccess()) {
return $this->show_json(SYS_CODE_FAIL, $req->getMessage());
}
//添加记录
$add_data = [
'reqId' => $requestId,
'cfId' => $cfId,
'cfUid' => $this->uid,
'cfType' => $cfType,
'cfPlatform' => Receiver_call_wechat_model::CF_PLATFORM_ADMIN,
'createTime' => time()
];
$req = $this->callWechat->add($add_data);
if (!is_numeric($req)) {
return $this->show_json(SYS_CODE_FAIL, $req->getMessage());
}
//绑定手机号
return $this->show_json(SYS_CODE_SUCCESS, '提交成功，请耐心等待');
// $cache = &load_cache('redis');
// $xz_admin_phone = $cache->get('xz_admin_phone');
// $middleNumber = '';
// if ($xz_admin_phone) {
// $middleNumber = $xz_admin_phone['admins'][$this->uid];
// }
$yxMobiles = $this->sys_yx_mobiles_model->get(['admin_id' => $this->uid, 'status' => 1]);
$middleNumber = $yxMobiles['mobile'] ?: '';
if (!$middleNumber) {
return $this->show_json(SYS_CODE_FAIL, '还未分配号码不可使用');
}
$this->load->helper('order');
require_once COMMPATH . 'third_party/Ycall/Ycall.php';
$seq_id = create_order_no();
$ycall = new Ycall();
$maxBindingTime = 30;//绑定时间
$result = $ycall->AXbind($middleNumber, $mobile, '', $maxBindingTime, '');
// 平安双呼
// $yxMobiles = $this->sys_yx_mobiles_model->get(['admin_id' => $this->uid, 'status' => 1]);
// $middleNumber = $yxMobiles['mobile'] ?: '';
// if (!$middleNumber) {
// return $this->show_json(SYS_CODE_FAIL, '还未分配号码不可使用');
// }
// require_once COMMPATH . 'third_party/Ycall/Ycall.php';
// $seq_id = create_order_no();
// $ycall = new Ycall();
// $maxBindingTime = 30;//绑定时间
// $result = $ycall->AXbind($middleNumber, $mobile, '', $maxBindingTime, '');
//改AXB模式 开始
// $this->load->model('sys/sys_admin_model');
// $user = $this->sys_admin_model->get(['id'=>$this->uid]);
// $user_mobile = $user['mobile'];
// if(!$user_mobile) return $this->show_json(SYS_CODE_FAIL, '管理员未设置手机号');
// $result = $ycall->ABXbind($user_mobile, $mobile, $seq_id, $maxBindingTime);
//改AXB模式 结束
if ($result['result'] != '000000') { //绑定失败
debug_log("xz_result:" . json_encode($result, JSON_UNESCAPED_UNICODE));
return $this->show_json(SYS_CODE_FAIL, $result['message']);
}
$this->data['middlenumber'] = $result['middleNumber'];
$add_data = [
'call_id' => $seq_id,
'bind_id' => $result['bindId'],
'display_number' => $result['middleNumber'],
'cf_id' => $id,
'cf_uid' => $this->uid,
'cf_title' => $type,
'cf_platform' => 'admin',
'c_time' => time()
];
$this->mdReceiverYx->add($add_data);
$this->data['mobile_sub'] = mobile_asterisk($mobile);
$this->data['id'] = $id;
$this->show_view('common/bind_mobile');
// if ($result['result'] != '000000') { //绑定失败
// debug_log("xz_result:" . json_encode($result, JSON_UNESCAPED_UNICODE));
// return $this->show_json(SYS_CODE_FAIL, $result['message']);
// }
// $this->data['middlenumber'] = $result['middleNumber'];
// $add_data = [
// 'call_id' => $seq_id,
// 'bind_id' => $result['bindId'],
// 'display_number' => $result['middleNumber'],
// 'cf_id' => $id,
// 'cf_uid' => $this->uid,
// 'cf_title' => $type,
// 'cf_platform' => 'admin',
// 'c_time' => time()
// ];
// $this->mdReceiverYx->add($add_data);
// $this->data['mobile_sub'] = mobile_asterisk($mobile);
// $this->data['id'] = $id;
// $this->show_view('common/bind_mobile');
}
/**
@@ -1197,8 +1232,8 @@ class Common extends CI_Controller
'status' => App_paic_users_model::STATUS_NORMAL
];
$rows = $this->app_paic_users_model->select($where, 'id desc', 0, 0, 'id,name,mobile');
foreach ($rows as $k => $v){
$rows[$k]['name'] = $v['name'] . " (".substr($v['mobile'], -4).")";
foreach ($rows as $k => $v) {
$rows[$k]['name'] = $v['name'] . " (" . substr($v['mobile'], -4) . ")";
}
$this->data = $rows;
return $this->show_json(SYS_CODE_SUCCESS);
admin/controllers/receiver/Clues.php
+10 -10
View File
@@ -17,7 +17,7 @@ class Clues extends HD_Controller
$this->load->model('receiver/receiver_clues_cfrom_model', 'clues_cfrom_model');
$this->load->model('receiver/receiver_customers_model', 'customers_model');
$this->load->model('receiver/receiver_clue_oplogs_model', 'mdOplogs');
$this->load->model('receiver/receiver_yx_model', 'mdReceiverXz');
// $this->load->model('receiver/receiver_yx_model', 'mdReceiverXz');
// $this->load->model('app/licheb/app_licheb_users_model');
$this->load->model("biz/biz_model");
// $this->load->model('auto/auto_brand_model', 'mdAutoBrand');
@@ -309,15 +309,15 @@ class Clues extends HD_Controller
$setValue['log'] = $value['log'];
$setValue['type_name'] = $this->mdOplogs->typeAry()[$value['type']];
$setValue['c_time'] = date('Y-m-d H:i', $value['c_time']);
$rec_url = $rec_text = '';
if ($value['type'] == 2) {//拨打电话
$rec_text = '未接通';
$row = $this->mdReceiverXz->get(array('id' => $value['log']));
if ($row['duration']) {
$rec_url = $row['rec_url'] ? build_qiniu_image_url($row['rec_url'], 0, 0, 'video') : '';
$rec_text = '录音文件未生成';
}
}
list($rec_url,$rec_text) = $this->mdOplogs->getRecordUrl($value['id']);
// if ($value['type'] == 2) {//拨打电话
// $rec_text = '未接通';
// $row = $this->mdReceiverXz->get(array('id' => $value['log']));
// if ($row['duration']) {
// $rec_url = $row['rec_url'] ? build_qiniu_image_url($row['rec_url'], 0, 0, 'video') : '';
// $rec_text = '录音文件未生成';
// }
// }
$setValue['rec_url'] = $rec_url;
$setValue['rec_text'] = $rec_text;
$logsList[] = $setValue;
admin/controllers/receiver/Customer.php
+3 -19
View File
@@ -572,8 +572,8 @@ class Customer extends HD_Controller
}
if ($this->admin_biz_str) {
$where["biz_id in ($this->admin_biz_str)"] = null;
}else{
$this->belong && $where["biz_id in(select id from lc_biz where province_id=".$this->limit_province_id.")"] = null;
} else {
$this->belong && $where["biz_id in(select id from lc_biz where province_id=" . $this->limit_province_id . ")"] = null;
}
return $where;
}
@@ -676,23 +676,7 @@ class Customer extends HD_Controller
//操作日志
$logs = array();
foreach ($rows_log as $key => $value) {
$rec_text = $rec_url = '';
if ($value['type'] == 2) {
$record = '';
if ($value['sub_type'] == Receiver_customer_oplogs_model::SUB_TYPE_XZ) {
$rec_row = $this->receiver_xz_model->get(['id' => $value['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = $rec_row['rec_url'];
} else {
$rec_row = $this->receiver_yx_model->get(['id' => $value['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = get_yx_video($rec_row['rec_url']);
}
if ($rec_row['duration']) {
$record && $rec_url = $record;
!$rec_row['rec_url'] && $rec_text = '录音暂未生成';
} else {
$rec_text = '未接通';
}
}
list($rec_url, $rec_text) = $this->customer_oplogs_model->getRecordUrl($value['id']);
$imgs = [];
if ($value['imgs']) {
$json_imgs = json_decode($value['imgs'], true);
admin/controllers/sys/site/Callconfig.php
+90
View File
@@ -0,0 +1,90 @@
<?php
defined('BASEPATH') or exit('No direct script access allowed');
class Callconfig extends HD_Controller
{
public function __construct()
{
parent::__construct();
$this->load->model('sys/sys_config_model', 'confModel');
}
public function index()
{
return $this->get();
}
public function lists()
{
}
public function get()
{
$row = $this->confModel->get(array('k' => Sys_config_model::CALL_CONFIG_KEY));
if (!$row) {
$addData = array(
'k' => Sys_config_model::CALL_CONFIG_KEY,
'v' => json_encode([], JSON_UNESCAPED_UNICODE),
'c_time' => time(),
);
$id = $this->confModel->add($addData);
if (!is_numeric($id)) {
$this->show_json(SYS_CODE_FAIL, '添加失败');
}
$row = $addData;
$row['id'] = $id;
}
$this->data['id'] = $row['id'];
$this->data['row'] = json_decode($row['v'], true);
$this->data['_title'] = '外呼配置';
$this->show_view('sys/site/callConfig/edit', true);
}
public function add()
{
}
public function edit()
{
$input = $this->input->post();
$row = $this->confModel->get(array('id' => $input['id']));
if (!$row) {
return $this->show_json(SYS_CODE_FAIL, '提交错误');
}
$callTime = intval($input['callTime']);
$callbackTime = intval($input['callbackTime']);
if (!$callTime || $callbackTime <= 0) {
return $this->show_json(SYS_CODE_FAIL, '请输入正确的外呼绑定时长');
}
if (!$callbackTime || $callbackTime <= 0) {
return $this->show_json(SYS_CODE_FAIL, '请输入正确的回拨绑定时长');
}
$jsonData = json_decode($row['v'], true);
$jsonData['callBackPhoneNo'] = $input['callBackPhoneNo'] ?: '';
$jsonData['callTime'] = $callTime;
$jsonData['callbackTime'] = $callbackTime;
$re = $this->confModel->update(array('v' => json_encode($jsonData, JSON_UNESCAPED_UNICODE)), array('id' => $input['id']));
if ($re) {
return $this->show_json(SYS_CODE_SUCCESS, '编辑成功');
} else {
return $this->show_json(SYS_CODE_FAIL, '编辑失败');
}
}
public function del()
{
}
public function batch()
{
}
public function export()
{
}
}
admin/views/receiver/clues/edit.php
+7
View File
@@ -201,9 +201,16 @@
<div class="input-group" style="margin-left: 30px;">
<a href="javascript:void(0)" class="am-btn am-btn-sm am-btn-success"
@click="saveEdit(2)">保存</a>
<!--
<a href="javascript:void(0);"
data-modal="/common/bind_mobile?id=<?= $info['id'] ?>&type=clues"
class="am-btn am-btn-sm am-btn-danger ml20" data-title="获取手机号">拨打</a>
-->
<a data-ajax="get" data-action="/common/bind_mobile"
data-params-id="<?= $info['id'] ?>" data-params-type="clues"
class="am-btn am-btn-sm am-btn-danger ml20">
拨打
</a>
</div>
</td>
</tr>
admin/views/receiver/customer/get.php
+7
View File
@@ -44,12 +44,19 @@
<tr>
<td class="table-td"><span class="mr5">客户姓名:</span>{{info.name}}</td>
<td class="table-td"><span class="mr5">客户电话:</span>{{info.mobile}}
<a data-ajax="get" data-action="/common/bind_mobile"
data-params-id="<?= $info['id'] ?>" data-params-type="customer"
class="am-btn am-btn-sm am-btn-success ml5" v-if="info.role!=8">
拨打
</a>
<!--
<a href="javascript:void(0);"
data-modal="/common/bind_mobile?id=<?= $info['id'] ?>&type=customer"
class="am-btn am-btn-sm am-btn-success ml5" data-title="获取手机号"
v-if="info.role!=8">
拨打
</a>
-->
</td>
<td class="table-td"><span class="mr5">归属门店:</span>{{info.biz}}</td>
admin/views/sys/site/callConfig/edit.php
+44
View File
@@ -0,0 +1,44 @@
<div class="coms-table-wrap">
<div class="coms-table-hd clearfix no-border">
<form id="vue-edit" class="am-form am-form-horizontal" action="/sys/site/callconfig/edit" data-auto="true"
method="post" style="width: 90%;padding-top: 10px" onsubmit="return false">
<input type="hidden" value="<?= $id ?>" name="id"/>
<div class="am-form-group">
<label class="am-para-label">回呼号码：</label>
<div class="am-para-input w300">
<input type="text" placeholder="输入回呼号码" value="<?= $row['callBackPhoneNo'] ?>"
name="callBackPhoneNo"/>
</div>
<span class="f12 fl clr999 lh-default ml5" style="line-height: 30px;">
客户回拨到号码，为空则回到坐席号码
</span>
</div>
<div class="am-form-group">
<label class="am-para-label label-width">外呼绑定时长：</label>
<div class="col-sm-6" style="padding-left:5px;">
<div class="am-input-group w300">
<input type="number" class="am-form-field" value="<?= $row['callTime'] ?>" placeholder=""
name="callTime">
<a href="javascript:void(0);" class="am-input-group-label">分钟</a>
</div>
</div>
</div>
<div class="am-form-group">
<label class="am-para-label label-width">回拨绑定时长：</label>
<div class="col-sm-6" style="padding-left:5px;">
<div class="am-input-group w300">
<input type="number" class="am-form-field" value="<?= $row['callbackTime'] ?>" placeholder=""
name="callbackTime">
<a href="javascript:void(0);" class="am-input-group-label">分钟</a>
</div>
</div>
</div>
<div class="am-form-group">
<button class="am-btn ml20 am-btn-sm am-btn-success w100" style="margin-left: 3.5rem" type="submit">
保存
</button>
</div>
</form>
</div>
</div>
agent/admin/controllers/api/receiver/Clues.php
+7 -11
View File
@@ -14,13 +14,17 @@ class Clues extends BaseController
$this->load->model('auto/auto_brand_model');
$this->load->model('auto/auto_series_model');
$this->load->model('receiver/receiver_clue_oplogs_model', 'mdOplogs');
$this->load->model('receiver/receiver_yx_model', 'mdReceiverXz');
$this->load->model('receiver/receiver_yx_model');
$this->load->model('receiver/receiver_xz_model');
$this->load->model('receiver/receiver_call_wechat_model');
$this->clues_model->set_db('ssdb');
$this->clues_cfrom_model->set_db('ssdb');
$this->auto_brand_model->set_db('ssdb');
$this->auto_series_model->set_db('ssdb');
$this->mdOplogs->set_db('ssdb');
$this->mdReceiverXz->set_db('ssdb');
$this->receiver_yx_model->set_db('ssdb');
$this->receiver_xz_model->set_db('ssdb');
$this->receiver_call_wechat_model->set_db('ssdb');
}
public function page_get()
@@ -124,15 +128,7 @@ class Clues extends BaseController
$setValue['log'] = $value['log'];
$setValue['type_name'] = $this->mdOplogs->typeAry()[$value['type']];
$setValue['c_time'] = date('Y-m-d H:i', $value['c_time']);
$rec_url = $rec_text = '';
if ($value['type'] == 2) {//拨打电话
$rec_text = '未接通';
$row = $this->mdReceiverXz->get(array('id' => $value['log']));
if ($row['duration']) {
$rec_url = $row['rec_url'] ? build_qiniu_image_url($row['rec_url'], 0, 0, 'video') : '';
$rec_text = '录音文件未生成';
}
}
list($rec_url, $rec_text) = $this->mdOplogs->getRecordUrl($value['id']);
$setValue['rec_url'] = $rec_url;
$setValue['rec_text'] = $rec_text;
$list[] = $setValue;
agent/admin/controllers/api/receiver/Customer.php
+3 -17
View File
@@ -16,6 +16,7 @@ class Customer extends BaseController
$this->load->model('area_model');
$this->load->model('receiver/receiver_yx_model');
$this->load->model('receiver/receiver_xz_model');
$this->load->model('receiver/receiver_call_wechat_model');
$this->load->model('receiver/receiver_clues_cfrom_model', 'clues_cfrom_model');
$this->customers_model->set_db('ssdb');
$this->customer_oplogs_model->set_db('ssdb');
@@ -25,6 +26,7 @@ class Customer extends BaseController
$this->area_model->set_db('ssdb');
$this->receiver_yx_model->set_db('ssdb');
$this->receiver_xz_model->set_db('ssdb');
$this->receiver_call_wechat_model->set_db('ssdb');
$this->clues_cfrom_model->set_db('ssdb');
}
@@ -165,23 +167,7 @@ class Customer extends BaseController
$list = [];
$rows_log = $this->customer_oplogs_model->select($where, 'id desc', $page, $limit);
foreach ($rows_log as $key => $value) {
$rec_text = $rec_url = '';
if ($value['type'] == 2) {
$record = '';
if ($value['sub_type'] == Receiver_customer_oplogs_model::SUB_TYPE_XZ) {
$rec_row = $this->receiver_xz_model->get(['id' => $value['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = $rec_row['rec_url'];
} else {
$rec_row = $this->receiver_yx_model->get(['id' => $value['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = get_yx_video($rec_row['rec_url']);
}
if ($rec_row['duration']) {
$record && $rec_url = $record;
!$rec_row['rec_url'] && $rec_text = '录音暂未生成';
} else {
$rec_text = '未接通';
}
}
list($rec_url, $rec_text) = $this->customer_oplogs_model->getRecordUrl($value['id']);
$imgs = [];
if ($value['imgs']) {
$json_imgs = json_decode($value['imgs'], true);
agent/admin/controllers/pingan/call/Log.php
+78
View File
@@ -0,0 +1,78 @@
<?php
defined('BASEPATH') or exit('No direct script access allowed');
require_once APPPATH . 'controllers/pingan/BaseController.php';
class Log extends BaseController
{
public function __construct()
{
parent::__construct();
$this->load->model('receiver/receiver_call_model', 'callModel');
$this->load->model('receiver/receiver_clues_model', 'cluesModel');
$this->cluesModel->set_db('ssdb');
$this->callModel->set_db('ssdb');
}
public function page_get()
{
$params = $this->input_param();
$page = $params['page'] ?: 1;
$limit = $params['limit'] ?: 10;
$sort_order = 'id desc';
$where = $this->buildWhere();
$count = $this->callModel->count($where);
$list = [];
if ($count) {
$rows = $this->callModel->select($where, $sort_order, $page, $limit);
foreach ($rows as $v) {
$temp = $v;
$temp['customerPhoneNo'] = mobile_asterisk($v['customerPhoneNo']);
$temp['finishTypeCn'] = Receiver_call_model::finishTypeList[$v['finishType']] ?: '';
$temp['callTypeCn'] = Receiver_call_model::callTypeList[$v['callType']] ?: '';
$temp['hangupTypeCn'] = Receiver_call_model::hangupTypeList[$v['hangupType']] ?: '';
$list[] = $temp;
}
}
$data = ['list' => $list, 'count' => $count];
$this->return_response_list($data);
}
/**
* 搜索条件
* @return void
*/
public function search_get()
{
$data = [];
$data['finishTypeList'] = Receiver_call_model::finishTypeList;;
$data['callTypeList'] = Receiver_call_model::callTypeList;
$data['hangupTypeList'] = Receiver_call_model::hangupTypeList;
$this->return_response_list($data);
}
private function buildWhere()
{
$params = $this->input_param();
$where = [
'cfUid' => $_SESSION['id']
];
$params['orderId'] && $where["orderId like '%{$params['orderId']}%'"] = null;
$params['agentId'] && $where['agentId'] = $params['agentId'];
$params['voiceId'] && $where['voiceId'] = $params['voiceId'];
$params['customerPhoneNo'] && $where['customerPhoneNo'] = $params['customerPhoneNo'];
strlen($params['finishType']) && $where['finishType'] = $params['finishType'];
strlen($params['callType']) && $where['callType'] = $params['callType'];
strlen($params['hangupType']) && $where['hangupType'] = $params['hangupType'];
if ($params['startTime'][0] && $params['startTime'][1]) {
$where['startTime >='] = $params['startTime'][0] . ' 00:00:00';
$where['startTime <='] = $params['startTime'][1] . ' 23:59:59';
}
if ($params['endTime'][0] && $params['endTime'][1]) {
$where['endTime >='] = $params['endTime'][0] . ' 00:00:00';
$where['endTime <='] = $params['endTime'][1] . ' 23:59:59';
}
return $where;
}
}
agent/admin/controllers/pingan/receiver/Clues.php
+26 -11
View File
@@ -17,16 +17,21 @@ class Clues extends BaseController
$this->load->model('auto/auto_brand_model');
$this->load->model('auto/auto_series_model');
$this->load->model('receiver/receiver_clue_oplogs_model', 'mdOplogs');
$this->load->model('receiver/receiver_yx_model', 'mdReceiverXz');
$this->load->model('receiver/receiver_yx_model');
$this->load->model('receiver/receiver_xz_model');
$this->load->model('receiver/receiver_call_wechat_model');
$this->load->model('receiver/receiver_enroll_model');
$this->clues_model->set_db('ssdb');
$this->clues_cfrom_model->set_db('ssdb');
$this->auto_brand_model->set_db('ssdb');
$this->auto_series_model->set_db('ssdb');
$this->mdOplogs->set_db('ssdb');
$this->mdReceiverXz->set_db('ssdb');
$this->receiver_yx_model->set_db('ssdb');
$this->receiver_xz_model->set_db('ssdb');
$this->receiver_call_wechat_model->set_db('ssdb');
$this->mdOplogs->set_db('ssdb');
$this->receiver_enroll_model->set_db('ssdb');
$this->load->library('api/callPhone');
}
public function page_get()
@@ -149,15 +154,7 @@ class Clues extends BaseController
$setValue['log'] = $value['log'];
$setValue['type_name'] = $this->mdOplogs->typeAry()[$value['type']];
$setValue['c_time'] = date('Y-m-d H:i', $value['c_time']);
$rec_url = $rec_text = '';
if ($value['type'] == 2) {//拨打电话
$rec_text = '未接通';
$row = $this->mdReceiverXz->get(array('id' => $value['log']));
if ($row['duration']) {
$rec_url = $row['rec_url'] ? build_qiniu_image_url($row['rec_url'], 0, 0, 'video') : '';
$rec_text = '录音文件未生成';
}
}
list($rec_url, $rec_text) = $this->mdOplogs->getRecordUrl($value['id']);
$setValue['rec_url'] = $rec_url;
$setValue['rec_text'] = $rec_text;
$list[] = $setValue;
@@ -381,5 +378,23 @@ class Clues extends BaseController
}
$this->return_response();
}
/**
* 拨打电话
* @return void
*/
public function call_post()
{
$params = $this->input_param();
if (!$params['id']) {
$this->return_json('参数错误！');
}
$callPhone = new CallPhone();
$result = $callPhone->Call(Receiver_call_model::CF_TYPE_CLUE, $params['id'], $_SESSION['id'], $_SESSION['username'], $_SESSION['userCode']);
if (!$result->isSuccess()) {
$this->return_json($result->getMessage());
}
$this->return_response();
}
}
agent/admin/controllers/pingan/receiver/Customer.php
+3 -17
View File
@@ -18,6 +18,7 @@ class Customer extends BaseController
$this->load->model('area_model');
$this->load->model('receiver/receiver_yx_model');
$this->load->model('receiver/receiver_xz_model');
$this->load->model('receiver/receiver_call_wechat_model');
$this->load->model('receiver/receiver_clues_cfrom_model', 'clues_cfrom_model');
$this->load->model('receiver/receiver_clues_model', 'clues_model');
$this->load->model('receiver/order/receiver_orders_model');
@@ -30,6 +31,7 @@ class Customer extends BaseController
$this->area_model->set_db('ssdb');
$this->receiver_yx_model->set_db('ssdb');
$this->receiver_xz_model->set_db('ssdb');
$this->receiver_call_wechat_model->set_db('ssdb');
$this->clues_cfrom_model->set_db('ssdb');
$this->clues_model->set_db('ssdb');
}
@@ -246,23 +248,7 @@ class Customer extends BaseController
$list = [];
$rows_log = $this->customer_oplogs_model->select($where, 'id desc', $page, $limit);
foreach ($rows_log as $key => $value) {
$rec_text = $rec_url = '';
if ($value['type'] == 2) {
$record = '';
if ($value['sub_type'] == Receiver_customer_oplogs_model::SUB_TYPE_XZ) {
$rec_row = $this->receiver_xz_model->get(['id' => $value['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = $rec_row['rec_url'];
} else {
$rec_row = $this->receiver_yx_model->get(['id' => $value['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = get_yx_video($rec_row['rec_url']);
}
if ($rec_row['duration']) {
$record && $rec_url = $record;
!$rec_row['rec_url'] && $rec_text = '录音暂未生成';
} else {
$rec_text = '未接通';
}
}
list($rec_url, $rec_text) = $this->customer_oplogs_model->getRecordUrl($value['id']);
$imgs = [];
if ($value['imgs']) {
$json_imgs = json_decode($value['imgs'], true);
agent/admin/controllers/pingan/user/UserInfo.php
+22 -1
View File
@@ -32,7 +32,9 @@ class UserInfo extends BaseController
'bankCardNum' => $row['bankCardNum'] ?: '',
'bankName' => $row['bankName'] ?: '',
'cardA' => $row['cardA'] ? changeImg(explode(',', $row['cardA'])) : [],
'cardB' => $row['cardB'] ? changeImg(explode(',', $row['cardB'])) : []
'cardB' => $row['cardB'] ? changeImg(explode(',', $row['cardB'])) : [],
'mobile' => $row['mobile'],
'cti' => $row['cti']
];
$this->return_response($data);
}
@@ -56,4 +58,23 @@ class UserInfo extends BaseController
}
$this->return_response();
}
/**
* 修改手机号
* @return void
*/
public function mobile_put()
{
$userId = $_SESSION['id'];
$params = $this->input_param();
$upData = [
'mobile' => $params['mobile'] ?: '',
'cti' => $params['cti'] ?: ''
];
$res = $this->userData->update($upData, ['userId' => $userId]);
if (!$res) {
$this->return_json("更新失败");
}
$this->return_response();
}
}
agent/admin/libraries/api/CallPhone.php
+92
View File
@@ -0,0 +1,92 @@
<?php
class CallPhone
{
private $ci;
public function __construct()
{
$this->ci = &get_instance();
$this->ci->load->model('agent/pingan/pingan_users_data_model', 'userData');
$this->ci->load->model('receiver/receiver_clues_model', 'clues_model');
$this->ci->load->model('receiver/receiver_clue_oplogs_model', 'mdOplogs');
$this->ci->load->model('receiver/receiver_call_model', 'callModel');
$this->ci->clues_model->set_db('ssdb');
$this->ci->mdOplogs->set_db('ssdb');
$this->ci->callModel->set_db('ssdb');
$this->ci->load->library('carHome/CallOut');
}
/**
* @param $cfType int 类型 1线索
* @param $cfId int 来源id
* @param $cfUid int 用户id
* @param $cfName string 操作用户名
* @return MyResponse
*/
public function Call($cfType, $cfId, $cfUid, $cfName, $userCode)
{
$this->ci->callModel->db->trans_begin();
try {
$userData = $this->ci->userData->get(['userId' => $cfUid]);
if (!$userData['mobile']) {
throw new Exception('请先配置分机号');
}
$agentPhoneNo = $userData['mobile'];
$agentId = $userData['cti'];
$agentUm = $userCode;
$cityId = 350200;
if ($cfType == Receiver_call_model::CF_TYPE_CLUE) {
$clues = $this->ci->clues_model->get(['id' => $cfId]);
if (!$clues) {
throw new Exception('线索不存在');
}
$orderId = $clues['sid'];
$customerPhoneNo = $clues['mobile'];
$clues['city_id'] && $cityId = $clues['city_id'];
} else {
throw new Exception('来源类型错误');
}
$requestId = create_order_no($cityId, 'pingan');
$callOut = new CallOut();
$callReq = $callOut->call($orderId, $requestId, $agentPhoneNo, $customerPhoneNo, $agentId, $agentUm);
if (!$callReq->isSuccess()) {
throw new Exception($callReq->getMessage());
}
$callData = [
'reqId' => $requestId,
'orderId' => $orderId,
'customerPhoneNo' => $customerPhoneNo,
'agentPhoneNo' => $agentPhoneNo,
'apiResult' => json_encode($callReq->getData(), JSON_UNESCAPED_UNICODE),
'cfUid' => $cfUid,
'cfId' => $cfId,
'cfType' => $cfType,
'cfPlatform' => Receiver_call_model::CF_PLATFORM_AGENT_PINGAN,
'createTime' => time(),
];
$callLogId = $this->ci->callModel->add($callData);
if (!is_numeric($callLogId)) {
throw new Exception('添加通话记录失败');
}
if ($cfType == Receiver_call_model::CF_TYPE_CLUE) {
$optLogId = $this->ci->mdOplogs->add([
'clue_id' => $cfId,
'pingan_user_id' => $cfUid,
'uname' => $cfName,
'type' => Receiver_clue_oplogs_model::OP_TYPE_AUTO_CALL,
'log' => '',
'c_time' => time()
]);
if (!is_numeric($optLogId)) {
throw new Exception('添加操作日志失败');
}
}
$this->ci->callModel->db->trans_commit();
return new MyRESPONSE(EXIT_SUCCESS, '提交成功');
} catch (Exception $e) {
$this->ci->callModel->db->trans_rollback();
return new MyResponse(EXIT_ERROR, "参数错误");
}
}
}
api/controllers/plan/CallBack.php
+128
View File
@@ -198,6 +198,134 @@ class CallBack extends CI_Controller
echo "do_num:{$do_num},success_num:{$success_num},failed_num:{$failed_num}";
}
/**
* 拨打电话回调(sadmin后台和小程序)
* @return void
*/
public function app()
{
$logPath = "callBackApp.log";
//接收json 数据
$post = $this->input->post();
debug_log("post: " . json_encode($post, JSON_UNESCAPED_UNICODE), $logPath, $this->logDir);
$json = file_get_contents('php://input');
debug_log("json: " . $json, $logPath, $this->logDir);
$data = $json ? json_decode($json, true) : [];
try {
//处理业务逻辑
if (!$data || !$data['requestId']) {
throw new Exception('参数错误');
}
$row = $this->callWechat->get(['reqId' => $data['requestId']]);
if (!$row) {
throw new Exception('拨号记录不存在');
}
$callData = $data['calldata'];
$upData = [
'orderId' => $callData['orderId'] ?: '',
'sessionId' => $callData['sessionId'] ?: '',
'agentId' => $callData['agentId'] ?: '',
'agentPhoneNo' => $callData['agentPhoneNo'] ?: '',
'customerPhoneNo' => $callData['customerPhoneNo'] ?: '',
'agentDispNo' => $callData['agentDispNo'] ?: '',
'customerDispNo' => $callData['customerDispNo'] ?: '',
'voiceId' => $callData['voiceId'] ?: '',
'finishType' => $callData['finishType'],
'callType' => $callData['callType'],
'hangupType' => $callData['hangupType'],
'recordpath' => $callData['recordpath'] ?: '',
'status' => Receiver_call_wechat_model::STATUS_FINISH,
'apiResult' => $json
];
$callData['agentRingTime'] && $upData['agentRingTime'] = $callData['agentRingTime'];
$callData['agentAnswerTime'] && $upData['agentAnswerTime'] = $callData['agentAnswerTime'];
$callData['userRingTime'] && $upData['userRingTime'] = $callData['userRingTime'];
$callData['userAnswerTime'] && $upData['userAnswerTime'] = $callData['userAnswerTime'];
$callData['endTime'] && $upData['endTime'] = $callData['endTime'];
if ($callData['endTime'] && $callData['agentAnswerTime']) {
$upData['telDuration'] = strtotime($callData['endTime']) - strtotime($callData['agentAnswerTime']);
}
if ($callData['endTime'] && $callData['userAnswerTime']) {
$upData['telDuration'] = strtotime($callData['endTime']) - strtotime($callData['userAnswerTime']);
}
$this->callWechat->update($upData, ['id' => $row['id']]);
if ($row['cfId'] && $row['cfPlatform'] == Receiver_call_wechat_model::CF_PLATFORM_WX_APP) { //理车宝
$user = $this->app_user_model->get(['id' => $row['cfUid']]);
$cust = $this->customers_model->get(['id' => $row['cfId']]);
$this->load->library('receiver/customers_entity');
$visit = 1;
$this->customers_entity->add_log_visit($cust['id'], $row['cfUid'], $user['uname'], $row['id'], 2, $visit, [], 'wxapp', Receiver_customer_oplogs_model::SUB_TYPE_AUTO_CALL_OUT_WECHAT);
} elseif ($row['cfId'] && $row['cfPlatform'] == Receiver_call_wechat_model::CF_PLATFORM_ADMIN) { //后台
$admin_id = $row['cfUid'];
$admin = $this->sys_admin_model->get(['id' => $admin_id]);
$addData = array(
'uid' => $admin_id,
'uname' => $admin['username'] ? $admin['username'] : '',
'type' => 2,//类型 0 普通 1短信 2电话
'sub_type' => Receiver_customer_oplogs_model::SUB_TYPE_AUTO_CALL_OUT_WECHAT,
'log' => $row['id'],
'c_time' => time()
);
if ($row['cfType'] == Receiver_call_wechat_model::CF_TYPE_CLUE) {//线索拨打电话回调
$this->load->model('receiver/receiver_clue_oplogs_model', 'mdOplogs');
$addData['clue_id'] = $row['cfId'];
} else if ($row['cfType'] == Receiver_call_wechat_model::CF_TYPE_CUSTOMERS) {//客户拨打电话回调
$this->load->model('receiver/receiver_customer_oplogs_model', 'mdOplogs');
$addData['customer_id'] = $row['cfId'];
$addData['cf_platform'] = Receiver_call_wechat_model::CF_PLATFORM_ADMIN;
}
$this->mdOplogs->add($addData);
}
} catch (Exception $e) {
debug_log("错误信息: " . $e->getMessage(), $logPath, $this->logDir);
}
$data = ['code' => 200, 'msg' => '成功', 'data' => []];
$this->output
->set_content_type('application/json')
->set_output(json_encode($data, JSON_UNESCAPED_UNICODE));
}
// 下载录音文件
public function downVideo()
{
$logPath = "downVideo.log";
$where = array(
"recordUrl" => "",
"voiceId <> ''" => null
);
$count = $this->callWechat->count($where);
$failed_num = $success_num = $do_num = 0;
if ($count) {
$rows = $this->callWechat->select($where, 'id asc', 1, 20, 'id,voiceId,reqId');
$callOutWechat = new CallOutWechat();
foreach ($rows as $key => $val) {
try {
debug_log("下载录音文件: " . $val['id'], $logPath, $this->logDir);
$req = $callOutWechat->getAudio($val['voiceId']);
if (!$req->getData()) {
throw new Exception('获取录音文件失败');
}
$videoData = $req->getData();
$qiniu = new Qiniu(['type' => 'video']);
$filename = $qiniu->getFileName($val['reqId'], 'mp3', 'call_out_wechat_video_');
$q_res = $qiniu->save($filename, $videoData);
if (!$q_res || !$q_res['url']) {
throw new Exception('文件上传七牛失败');
}
$recUrl = $q_res['url'];
$this->callWechat->update(['recordUrl' => $recUrl], ['id' => $val['id']]);
debug_log("录音文件保存成功: " . $recUrl, $logPath, $this->logDir);
$success_num++;
} catch (Exception $e) {
debug_log("错误信息: " . $e->getMessage(), $logPath, $this->logDir);
$failed_num++;
}
$do_num++;
}
}
echo "do_num:{$do_num},success_num:{$success_num},failed_num:{$failed_num}";
}
public function test()
{
$logPath = "test.log";
api/controllers/plan/Plan.php
+2
View File
@@ -43,6 +43,8 @@ class Plan extends CI_Controller
$plan[] = array('url' => base_url(array('plan', 'report', 'index')), 'interval' => 20); //门店日报
$plan[] = array('url' => base_url(array('plan', 'callBack', 'downVideo')), 'interval' => 1); //外呼下载录音文件
$this->plan = $plan;
}
api/controllers/wxapp/licheb/Customerlogs.php
+4 -10
View File
@@ -55,16 +55,10 @@ class Customerlogs extends Wxapp
}
if ($val['type'] == 2) {
$content = '拨打电话';
if ($val['sub_type'] == Receiver_customer_oplogs_model::SUB_TYPE_XZ) {
$rec_row = $this->receiver_xz_model->get(['id' => $val['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = $rec_row['rec_url'];
$rec_row['duration'] && $second = intval($rec_row['duration'] / 1000);
} else {
$rec_row = $this->receiver_yx_model->get(['id' => $val['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = get_yx_video($rec_row['rec_url']);
$rec_row['duration'] && $second = intval($rec_row['duration']);
}
!$rec_row['duration'] && $content .= '(未接通)';
list($rec_url, $rec_text, $duration) = $this->customer_oplogs_model->getRecordUrl($val['id']);
$rec_url && $record = $rec_url;
$duration && $second = intval($duration);
!$duration && $content .= '(未接通)';
}
$comments = [];
$res = $this->mdComments->select(['pid' => $val['id'], 'status' => 1, 'type' => 0], 'id asc', 0, 0
api/controllers/wxapp/licheb/Xz.php
+73 -37
View File
@@ -23,13 +23,17 @@ class Xz extends Wxapp
$this->load->model('receiver/receiver_customers_model', 'customers_model');
$this->load->model('receiver/receiver_xz_model');
$this->load->library('carHome/callOutWechat');
$this->load->model('sys/sys_config_model', 'confModel');
$this->load->model('receiver/receiver_call_wechat_model', 'callWechat');
$this->log_file = 'call.log';
}
protected function get()
{
throw new Hd_Exception('系统调整，暂停服务', API_CODE_FAIL);
return;
//平安外呼
// throw new Hd_Exception('系统调整，暂停服务', API_CODE_FAIL);
// return;
$id = $this->input_param('id');
$type = intval($this->input_param('type'));
!$type && $type = 0;
@@ -47,42 +51,74 @@ class Xz extends Wxapp
if ($json && $json['hdy'] && $json['hdy']['tel']) {
$user_mobile = $json['hdy']['tel'];
}
$redis = &load_cache('redis');
$cache_key = "XZ_LICHEB_MOBILEA_{$user_mobile}_MOBILEB_{$customer_mobile}_{$admin_id}";
$call_mobile = $redis->get($cache_key);
if (!$call_mobile) {
$this->config->load('xcall');
$params = [
'app_id' => $this->config->item('app_id'),
'app_key' => $this->config->item('app_key'),
];
$seq_id = create_order_no();
$xcall = new Xcall($params);
$maxBindingTime = 10;//绑定时间
$result = $xcall->ABXbind($user_mobile, $customer_mobile, $seq_id, $maxBindingTime);
if (!$result['code']) { //绑定失败
debug_log("xz_failed_bind:customer_mobile【{$customer_mobile}】", $this->log_file);
debug_log("xz_result:" . json_encode($result, JSON_UNESCAPED_UNICODE), $this->log_file);
throw new Hd_Exception($result['msg'], API_CODE_FAIL);
} else {
$this->data['middlenumber'] = $result['data']['virtualMobile'];
$add_data = [
'call_id' => $seq_id,
'display_number' => $result['data']['virtualMobile'],
'biz_id' => $row['biz_id'],
'cf_id' => $cus_id,
'cf_uid' => $admin_id,
'cf_title' => $cf_title,
'cf_platform' => 'api',
'json_data' => json_encode(['uname' => $session['uname']], JSON_UNESCAPED_UNICODE),
'c_time' => time()
];
$this->receiver_xz_model->add($add_data);
$call_mobile = $result['data']['virtualMobile'];
$redis->save($cache_key, $call_mobile, $maxBindingTime * 60);
}
//平安外呼
$cityId = $row['city_id'] ?: 350200;
$requestId = create_order_no($cityId, 'licheb');
//获取绑定配置信息
$configRow = $this->confModel->get(array('k' => Sys_config_model::CALL_CONFIG_KEY));
$jsonData = $configRow['v'] ? json_decode($configRow['v'], true) : [];
$callBackPhoneNo = $jsonData['callBackPhoneNo'] ?: '';
$callTime = $jsonData['callTime'] ?: 2;
$callbackTime = $jsonData['callbackTime'] ?: 60;
$callOutWechat = new CallOutWechat();
$req = $callOutWechat->bind($requestId, $row['cid'], $user_mobile, $customer_mobile, $callBackPhoneNo, $callTime, $callbackTime);
if (!$req->isSuccess()) {
throw new Hd_Exception($req->getMessage(), API_CODE_FAIL);
}
$data['mobile'] = $call_mobile;
$data['mobile'] = $req->getData()['x'];
if (!$data['mobile']) {
throw new Hd_Exception('获取虚拟号码失败', API_CODE_FAIL);
}
//添加记录
$add_data = [
'reqId' => $requestId,
'cfId' => $cus_id,
'cfUid' => $admin_id,
'cfType' => Receiver_call_wechat_model::CF_TYPE_CUSTOMERS,
'cfPlatform' => Receiver_call_wechat_model::CF_PLATFORM_WX_APP,
'createTime' => time()
];
$req = $this->callWechat->add($add_data);
if (!is_numeric($req)) {
throw new Hd_Exception('保存记录失败', API_CODE_FAIL);
}
return $data;
// $redis = &load_cache('redis');
// $cache_key = "XZ_LICHEB_MOBILEA_{$user_mobile}_MOBILEB_{$customer_mobile}_{$admin_id}";
// $call_mobile = $redis->get($cache_key);
// if (!$call_mobile) {
// $this->config->load('xcall');
// $params = [
// 'app_id' => $this->config->item('app_id'),
// 'app_key' => $this->config->item('app_key'),
// ];
// $seq_id = create_order_no();
// $xcall = new Xcall($params);
// $maxBindingTime = 10;//绑定时间
// $result = $xcall->ABXbind($user_mobile, $customer_mobile, $seq_id, $maxBindingTime);
// if (!$result['code']) { //绑定失败
// debug_log("xz_failed_bind:customer_mobile【{$customer_mobile}】", $this->log_file);
// debug_log("xz_result:" . json_encode($result, JSON_UNESCAPED_UNICODE), $this->log_file);
// throw new Hd_Exception($result['msg'], API_CODE_FAIL);
// } else {
// $this->data['middlenumber'] = $result['data']['virtualMobile'];
// $add_data = [
// 'call_id' => $seq_id,
// 'display_number' => $result['data']['virtualMobile'],
// 'biz_id' => $row['biz_id'],
// 'cf_id' => $cus_id,
// 'cf_uid' => $admin_id,
// 'cf_title' => $cf_title,
// 'cf_platform' => 'api',
// 'json_data' => json_encode(['uname' => $session['uname']], JSON_UNESCAPED_UNICODE),
// 'c_time' => time()
// ];
// $this->receiver_xz_model->add($add_data);
// $call_mobile = $result['data']['virtualMobile'];
// $redis->save($cache_key, $call_mobile, $maxBindingTime * 60);
// }
// }
// $data['mobile'] = $call_mobile;
return $data;
}
common/libraries/carHome/CallOut.php
+22 -10
View File
@@ -23,6 +23,7 @@ class CallOut
// 测试环境：
// 汽车之家外呼接口(互联网主线): http://202.105.128.251:18081/bas_car_home_ping_tai/car/v1/call
// 汽车之家外呼接口(互联网备线): http://218.18.234.155:18081/bas_car_home_ping_tai/car/v1/call
private $logDir = 'carHome';
public function __construct()
{
@@ -34,30 +35,41 @@ class CallOut
}
}
public function call()
public function call($orderId, $requestId, $agentPhoneNo, $customerPhoneNo, $agentId = '', $agentUm = '', $pushUrl = '')
{
$logPath = 'call.log';
try {
$agentPhoneNo = '18350451617';
$customerPhoneNo = '13365081602';
// $agentPhoneNo = '18350451617';
// $customerPhoneNo = '13365081602';
debug_log("加密前手机号:" . json_encode(['agentPhoneNo' => $agentPhoneNo, 'customerPhoneNo' => $customerPhoneNo]), $logPath, $this->logDir);
$enAgentPhoneNo = $this->aesEcbPkcs5Encrypt($agentPhoneNo, $this->aesKey);
$enCustomerPhoneNo = $this->aesEcbPkcs5Encrypt($customerPhoneNo, $this->aesKey);
$params = [
'orderId' => md5(time()), //必选 String 订单号
'orderId' => $orderId, //必选 String 订单号
'agentPhoneNo' => $enAgentPhoneNo, //必选 String 坐席分机。坐席分机如采用AES加密，汽车之家系统传加密后的号码
'customerPhoneNo' => $enCustomerPhoneNo, //必选 String 客户手机号码。加密规则与坐席分机一致
// 'agentId' => '', //备选 String 坐席工号(汽车之家上报开通的中兴平台唯一cti号码)
// 'agentUm' => '', //备选 String 坐席Um(汽车之家人员um账号)
'displayedPhoneNo' => '0', //必选 String 外显号码(传“0”和空值均为云中继外显)
];
$agentId && $params['agentId'] = $agentId; //备选 String 坐席工号(汽车之家上报开通的中兴平台唯一cti号码)
$agentUm && $params['agentUm'] = $agentUm; //备选 String 坐席Um(汽车之家人员um账号)
$pushUrl && $params['pushUrl'] = $pushUrl; //如果有传此字段，那么推送话单数据，就推到这里
$reqParams = [
'ctiType' => $this->ctiType,
'requestId' => time(),
'requestId' => $requestId,
'para' => $params
];
$req = $this->send($this->baseUrl, $reqParams, self::METHOD_POST);
print_r($req);
debug_log("请求参数:" . json_encode($reqParams, JSON_UNESCAPED_UNICODE), $logPath, $this->logDir);
list($req, $header, $httpStatus) = $this->send($this->baseUrl, $reqParams, self::METHOD_POST);
debug_log("响应状态码:" . $httpStatus, $logPath, $this->logDir);
debug_log("响应结果:" . $req, $logPath, $this->logDir);
$reqArr = json_decode($req, true);
if (isset($reqArr['code']) && intval($reqArr['code']) == 200) {
return new Myresponse(EXIT_SUCCESS, '操作成功', $reqArr);
} else {
throw new Exception($reqArr['msg']);
}
} catch (\Exception $e) {
return new MyResponse(EXIT_ERROR, $e->getMessage());
}
}
common/libraries/carHome/CallOutWechat.php
+224
View File
@@ -0,0 +1,224 @@
<?php
defined('BASEPATH') or exit('No direct script access allowed');
use GuzzleHttp\Client;
use GuzzleHttp\Exception\GuzzleException;
/**
* 汽车之家外呼接口(小程序)
*/
class CallOutWechat
{
const METHOD_GET = 'GET';
const METHOD_POST = 'POST';
protected $baseUrl = ''; //正式接口地址
protected $aesKey = 'Crm0123456Abcdef'; //AES秘钥
protected $iv = 'Crm0123456Abcdef';
protected $belongPool;
protected $useName = 'carhome';
protected $password = 'Yzy@95511';
protected $ci;
protected $redis;
private $logDir = 'carHome';
const LOGIN_URL = 'login'; //登录接口
const OUT_BOUND_URL = 'call/v1.0/outbound'; //双呼接口
const BIND_URL = 'call/v1.0/bind'; //单呼接口
const GET_AUDIO_URL = 'call/v1.0/getAudio?reckeystr=%s'; //获取音频接口
const SUCCESS_CODE = 200;//接口成功返回码
public function __construct()
{
$this->ci = &get_instance();
if (!is_product()) { //测试环境
$this->baseUrl = 'http://61.144.161.163:18098/crm-api/';
$this->belongPool = 2;
}
$this->ci->load->library('myResponse');
$this->redis = &load_cache();
}
/**
* 获取token
* @return MyResponse
*/
public function getToken()
{
try {
$cKey = "AUTO_OUT_CALL_TOKEN";
$token = $this->redis->get($cKey);
if (!$token) {
$url = $this->baseUrl . self::LOGIN_URL;
$enPassword = $this->encryption($this->password);
$data = [
'username' => $this->useName,
'password' => $enPassword,
];
list($req, $code) = $this->send($url, $data, self::METHOD_POST, false);
if (!$code || $code != 200) {
throw new Exception($req);
}
$reqData = json_decode($req, true);
if ($reqData['code'] != self::SUCCESS_CODE) {
throw new Exception($req['msg'] ?: '获取token失败');
}
$expires = (int)($reqData['expires'] / 1000);
$timeOut = $expires - time();
$token = $reqData['token'];
$this->redis->save($cKey, $token, $timeOut);
}
return new MyRESPONSE(EXIT_SUCCESS, '提交成功', ['token' => $token]);
} catch (Exception $e) {
return new MyResponse(EXIT_ERROR, $e->getMessage());
}
}
public function outBind($requestId, $orderId, $agentPhoneNo, $customerPhoneNo, $callBackPhoneNo = '', $callbackTime = 5)
{
try {
$url = $this->baseUrl . self::OUT_BOUND_URL;
$enAgentPhoneNo = $this->encryption($agentPhoneNo);
$enCustomerPhoneNo = $this->encryption($customerPhoneNo);
$reqData = [
'requestId' => $requestId,
'para' => [
//订单号（通话唯一标识，外呼结果回传）
'orderId' => $orderId,
//agentPhoneNo 为坐席分机，可传坐席接听手机号码或者固话。坐席分机如采用 AES 加密，调用系统传加密后的号码
'agentPhoneNo' => $enAgentPhoneNo,
//回呼号码，客户回拨到号码，为空则回到坐席号码，加密规则与坐席分机一致
'callBackPhoneNo' => $callBackPhoneNo,
//客户号码，加密规则与坐席分机一致
'customerPhoneNo' => $enCustomerPhoneNo,
//坐席工号（无坐席可以为空）
'agentId' => '',
//外显类型（根据号码情况传） 0：云中继，固话外显 1：手机号外显
'displayedPhoneNo' => '0',
//int 平台分配
'belongPool' => $this->belongPool,
//int 回拨绑定时长（分钟）
'callbackTime' => $callbackTime,
]
];
list($req, $code) = $this->send($url, $reqData, self::METHOD_POST);
if ($code != 200) {
throw new Exception($req);
}
$reqData = json_decode($req, true);
if ($reqData['code'] != self::SUCCESS_CODE) {
throw new Exception($req['msg'] ?: '绑定失败');
}
return new MyRESPONSE(EXIT_SUCCESS, '提交成功');
} catch (Exception $e) {
return new MyResponse(EXIT_ERROR, $e->getMessage());
}
}
/**
* 单呼绑定
* @return MyResponse
*/
public function bind($requestId, $orderId, $agentPhoneNo, $customerPhoneNo, $callBackPhoneNo = '', $callTime = 5, $callbackTime = 5)
{
try {
$url = $this->baseUrl . self::BIND_URL;
$enAgentPhoneNo = $this->encryption($agentPhoneNo);
$enCustomerPhoneNo = $this->encryption($customerPhoneNo);
$reqData = [
'requestId' => $requestId,
'para' => [
//订单号（通话唯一标识，外呼结果回传）
'orderId' => $orderId,
//agentPhoneNo 为坐席分机，可传坐席接听手机号码或者固话。坐席分机如采用 AES 加密，调用系统传加密后的号码
'agentPhoneNo' => $enAgentPhoneNo,
//回呼号码，客户回拨到号码，为空则回到坐席号码，加密规则与坐席分机一致
'callBackPhoneNo' => $callBackPhoneNo,
//客户号码，加密规则与坐席分机一致
'customerPhoneNo' => $enCustomerPhoneNo,
//坐席工号（无坐席可以为空）
'agentId' => '',
//外显类型（根据号码情况传） 0：云中继，固话外显 1：手机号外显
'displayedPhoneNo' => '0',
//int 平台分配
'belongPool' => $this->belongPool,
//int 外呼绑定时长（分钟）
'callTime' => $callTime,
//int 回拨绑定时长（分钟）
'callbackTime' => $callbackTime,
]
];
list($req, $code) = $this->send($url, $reqData, self::METHOD_POST);
if ($code != 200) {
throw new Exception($req);
}
$reqData = json_decode($req, true);
if ($reqData['code'] != self::SUCCESS_CODE) {
throw new Exception($req['msg'] ?: '绑定失败');
}
return new MyRESPONSE(EXIT_SUCCESS, '提交成功', $reqData['data']);
} catch (Exception $e) {
return new MyResponse(EXIT_ERROR, $e->getMessage());
}
}
public function getAudio($recKeyStr)
{
try {
$url = $this->baseUrl . sprintf(self::GET_AUDIO_URL, $recKeyStr);
list($req, $code) = $this->send($url, [], self::METHOD_GET, true, false);
return new MyRESPONSE(EXIT_SUCCESS, '提交成功', $req);
} catch (Exception $e) {
var_dump($e);
return new MyResponse(EXIT_ERROR, $e->getMessage());
}
}
/**
* 加密
*
* @param string $data
* @return string
*/
public function encryption($data)
{
$encrypted = openssl_encrypt($data, 'AES-128-CBC', $this->aesKey, OPENSSL_RAW_DATA, $this->iv);
// 转换为16进制表示
return bin2hex($encrypted);
}
public function send($url, $data = [], $type = self::METHOD_GET, $needToken = true, $saveLog = true)
{
$logPath = "callOutWechatSend.log";
try {
$headers = [
'Content-Type' => 'application/json'
];
if ($needToken) {
$tokenReq = $this->getToken();
if (!$tokenReq->isSuccess()) {
throw new Exception($tokenReq->getMessage());
}
$headers['Authorization'] = 'Bearer ' . $tokenReq->getData()['token'];
}
$options = [
'headers' => $headers,
];
if ($data) {
$options['json'] = $data;
}
$client = new Client();
debug_log("请求地址: {$url}", $logPath, $this->logDir);
debug_log("请求参数:" . json_encode($data, JSON_UNESCAPED_UNICODE), $logPath, $this->logDir);
$response = $client->request($type, $url, $options);
$responseContent = $response->getBody()->getContents();
if ($saveLog) {
debug_log("返回结果:" . $responseContent, $logPath, $this->logDir);
}
return [$responseContent, $response->getStatusCode()];
} catch (Exception $e) {
debug_log($e->getMessage(), $logPath, $this->logDir);
return [$e->getMessage(), 0];
}
}
}
common/models/receiver/Receiver_call_model.php
+20
View File
@@ -0,0 +1,20 @@
<?php
defined('BASEPATH') or exit('No direct script access allowed');
class Receiver_call_model extends HD_Model
{
private $table_name = 'lc_receiver_call';
// cfType 类型 1线索
const CF_TYPE_CLUE = 1;
// cfPlatform 来源平台
const CF_PLATFORM_AGENT_PINGAN = 'AgentPingAn';
const finishTypeList = [0 => '通话未完成', 1 => '通话完成', 2 => '通话失败'];
const callTypeList = [0 => '呼入', 1 => '呼出'];
const hangupTypeList = [0 => '客户挂断', 1 => '坐席挂断'];
public function __construct()
{
parent::__construct($this->table_name, 'default');
}
}
common/models/receiver/Receiver_call_wechat_model.php
+25
View File
@@ -0,0 +1,25 @@
<?php
defined('BASEPATH') or exit('No direct script access allowed');
class Receiver_call_wechat_model extends HD_Model
{
private $table_name = 'lc_receiver_call_wechat';
// cfType 类型 1线索 2 客户
const CF_TYPE_CLUE = 1;
const CF_TYPE_CUSTOMERS = 2;
// cfPlatform 来源平台
const CF_PLATFORM_WX_APP = 'wxapp'; //小程序
const CF_PLATFORM_ADMIN = 'admin'; //sadmin后台
const finishTypeList = [0 => '通话未完成', 1 => '通话完成', 2 => '通话失败'];
const callTypeList = [0 => '呼入', 1 => '呼出'];
const hangupTypeList = [0 => '客户挂断', 1 => '坐席挂断'];
//状态 0 未拨打 1 已拨打
const STATUS_WAIT = 0;
const STATUS_FINISH = 1;
public function __construct()
{
parent::__construct($this->table_name, 'default');
}
}
common/models/receiver/Receiver_clue_oplogs_model.php
+41 -2
View File
@@ -6,11 +6,14 @@
* Time: 13:47
*/
defined('BASEPATH') OR exit('No direct script access allowed');
defined('BASEPATH') or exit('No direct script access allowed');
class Receiver_clue_oplogs_model extends HD_Model
{
private $table_name = 'lc_receiver_clue_oplogs';
const OP_TYPE_AUTO_CALL = 4; //汽车之家外呼
const SUB_TYPE_XZ = 'xz';
const SUB_TYPE_AUTO_CALL_OUT_WECHAT = 'call_out_wechat'; //平安外呼 小程序和sadmin后台
public function __construct()
{
@@ -25,7 +28,43 @@ class Receiver_clue_oplogs_model extends HD_Model
*/
public function typeAry()
{
return array(0 => '小记', 1 => '发短信', 2 => '拨打电话', 3 => '新增', 9 => '系统');
//4 汽车之家外呼拨打拨打电话
return array(0 => '小记', 1 => '发短信', 2 => '拨打电话', 3 => '新增', 4 => '拨打电话', 9 => '系统');
}
/**
* 获取录音文件
* @param $id
* @return array
*/
public function getRecordUrl($id)
{
$this->load->model('receiver/receiver_yx_model');
$this->load->model('receiver/receiver_xz_model');
$this->load->model('receiver/receiver_call_wechat_model');
$row = $this->get(['id' => $id]);
$duration = $rec_text = $rec_url = '';
if ($row['type'] == 2) {
$record = '';
if ($row['sub_type'] == self::SUB_TYPE_XZ) {
$rec_row = $this->receiver_xz_model->get(['id' => $row['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = $rec_row['rec_url'];
$rec_row['duration'] = intval($rec_row['duration'] / 1000);
} elseif ($row['sub_type'] == self::SUB_TYPE_AUTO_CALL_OUT_WECHAT) {
$rec_row = $this->receiver_call_wechat_model->get(['id' => $row['log']], 'recordUrl as rec_url,telDuration as duration');
$rec_row['rec_url'] && $record = $rec_row['rec_url'];
} else {
$rec_row = $this->receiver_yx_model->get(['id' => $row['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = get_yx_video($rec_row['rec_url']);
}
$duration = $rec_row['duration'];
if ($rec_row['duration']) {
$record && $rec_url = $record;
!$rec_row['rec_url'] && $rec_text = '录音暂未生成';
} else {
$rec_text = '未接通';
}
}
return [$rec_url, $rec_text, $duration];
}
}
common/models/receiver/Receiver_customer_oplogs_model.php
+36
View File
@@ -13,6 +13,7 @@ class Receiver_customer_oplogs_model extends HD_Model
private $table_name = 'lc_receiver_customer_oplogs';
const SUB_TYPE_XZ = 'xz';
const SUB_TYPE_AUTO_CALL_OUT_WECHAT = 'call_out_wechat'; //平安外呼 小程序和sadmin后台
public function __construct()
{
@@ -37,4 +38,39 @@ class Receiver_customer_oplogs_model extends HD_Model
}
}
/**
* 获取录音文件
* @param $id
* @return array
*/
public function getRecordUrl($id)
{
$this->load->model('receiver/receiver_yx_model');
$this->load->model('receiver/receiver_xz_model');
$this->load->model('receiver/receiver_call_wechat_model');
$row = $this->get(['id' => $id]);
$duration = $rec_text = $rec_url = '';
if ($row['type'] == 2) {
$record = '';
if ($row['sub_type'] == self::SUB_TYPE_XZ) {
$rec_row = $this->receiver_xz_model->get(['id' => $row['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = $rec_row['rec_url'];
$rec_row['duration'] = intval($rec_row['duration'] / 1000);
} elseif ($row['sub_type'] == self::SUB_TYPE_AUTO_CALL_OUT_WECHAT) {
$rec_row = $this->receiver_call_wechat_model->get(['id' => $row['log']], 'recordUrl as rec_url,telDuration as duration');
$rec_row['rec_url'] && $record = $rec_row['rec_url'];
} else {
$rec_row = $this->receiver_yx_model->get(['id' => $row['log']], 'rec_url,duration');
$rec_row['rec_url'] && $record = get_yx_video($rec_row['rec_url']);
}
$duration = $rec_row['duration'];
if ($rec_row['duration']) {
$record && $rec_url = $record;
!$rec_row['rec_url'] && $rec_text = '录音暂未生成';
} else {
$rec_text = '未接通';
}
}
return [$rec_url, $rec_text, $duration];
}
}
common/models/sys/Sys_config_model.php
+5 -3
View File
@@ -5,13 +5,15 @@
* Date: 2018/11/5
* Time: 13:47
*/
defined('BASEPATH') OR exit('No direct script access allowed');
defined('BASEPATH') or exit('No direct script access allowed');
class Sys_config_model extends HD_Model
{
private $table_name = 'lc_sys_config';
const CALL_CONFIG_KEY = 'callConfig'; // 呼叫配置
public function __construct()
{
parent::__construct($this->table_name, 'default');